I AM HAVING TROUBLE PLACING AN ORDER

OR

MY ORDER WAS CANCELLED

I am having trouble placing an order

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Customers that have disabled JavaScript or Cookies may have trouble placing an order. Please follow the following instructions to enable JavaScript and Cookies and then try placing your order again.

You can enable cookies by going to "Tools" in the
menu at the top in Internet Explorer, selecting "Internet Options," choose the "Privacy" tab and set the level to "Accept All Cookies." Then go to the "Advanced" tab, scroll down and find the heading "Java" and make sure the "Use Java" checkbox is selected.

Then close all your Internet Explorer windows and start the application again. Then visit us at http://www.shoprxonline.com and you should have no problem.

 

My order was cancelled

If you created an account, you can login to it, View the order and check the "Order Notes" section. It generally has the reason for cancellation. The email sent to you notifying you of the cancellation will also contain the "Order Notes."

Orders are cancelled for many reasons, listed below, the most common being first:

1) Overseas transactions are blocked / Not Authorized - You should call your credit card company and authorize them to allow overseas transactions. Our transaction will show up on your bill as WBSALE.COM. Some banks block overseas transactions for your protection. Generally, the "Order Notes" section of your order will say "Not Authorized." This is simple to fix, as all you need to do is call your credit card company, give them the OK and place your order again.

2) Blocked [R] - This means that our bank does not accept the credit card that you are using because of a variety of reasons. It could be that they have learned that some of the credit card numbers from that particular bank (e.g. Fleet One VISA) have been linked to fraudulent transactions, or that the particular bank has a very liberal chargeback policy, or something about that card is not acceptable. This is not something the customer can fix except by way of using another credit card. If the original card that received a "Blocked [R]" declined message was a VISA, you can still use another VISA, but it would have to be from another company. So if your MBNA MasterCard failed, you can still try again with a FirstUSA MasterCard.

3) MOD10 CHECK FAILED - This is a non-specific credit card denial. IT could be a variety of things but the best thing would be to check with your credit card company why the transaction was denied, and if you believe your card is in good standing, place your order again.

4) Buyer is from a country to which we do not ship
Please visit our Import Restrictions page and see the list of countries to which we are not shipping.

5) Exceeds withdrawal amount limit (activity amount limit exceeded) - There is a limit set on your card by your credit card company. The order you are trying to place with us, exceeds this limit.

6) Unsupported card type - You are trying to use something other than a VISA or MasterCard to order from us. We only accept VISA and MasterCard.

7) Do not honor - Our bank has received this directly from your bank for one reason or another (we do not know specifically why).

8) Exceeded Trans No. in this month - There is a limit on the number of transactions you can make on your card and you will need to talk to your bank before resubmitting your order with us.

Still have a question? Email Us.